TabaTalk UCaaS (Unified Communications as a Service)

TabaTalk Dashboard

See the whole contact centre on one screen. TabaTalk Dashboard shows every agent’s status in real time, queue counters for each channel – WhatsApp, voice and web chat – with the longest current wait, and a running count of call outcomes such as qualified leads, proposals sent and trials started. Supervisors add the widgets they need – agent counter, activity duration, talk time, keyword counter, service level – and arrange them for their own view, so decisions about staffing and queues are made on live numbers rather than end-of-day reports.

TabaTalk Brand
UAE & GCC Distribution
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TabaTalk UCaaS (Unified Communications as a Service)
TabaTalk Dashboard
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TabaTalk UCaaS (Unified Communications as a Service)

TabaTalk Dashboard

Model: TabaTalk Dashboard

Live wallboard for supervisors: agent status, queue counters by channel with max wait time, call-outcome tallies and configurable widgets for talk time, keywords and service level.

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