Get deployment help without slowing the project.
For resellers, integrators and enterprise teams that need product guidance, troubleshooting, provisioning support, warranty direction or escalation help from the Zen team.
How Zen support helps
Use this page when a deployment needs technical clarity, a product needs warranty direction, or a partner needs help moving from issue to resolution.
Technical troubleshooting
Share the product model, serial number, firmware/software version and fault details. Our team reviews the case and guides the next action.
Deployment assistance
Get support for provisioning, compatibility checks, configuration direction and escalation to the right vendor channel where needed.
Warranty and RMA direction
We help validate warranty status, collect the correct information and move eligible cases into the RMA process.
Support contacts
Email is best for traceable technical cases. Phone is best for urgent clarification during working hours.
- support@zen.ae
- +971 4 522 9600
- Sunday to Thursday, 9:00 AM to 6:00 PM GST
Send this information first
- Product brand, model and serial number
- Invoice or purchase reference
- Issue description, photos/video if useful
- Firmware/software version and site environment
Need to return a unit?
Start with the RMA procedure so the case is documented properly before goods are moved.