TabaTalk Speech Analysis

Understand what is being said on every call, as it happens. TabaTalk Speech Analysis transcribes conversations in real time, highlights positive and negative moments and the words that matter to your business, and tracks how the call is going: agent and customer talk time, silence and overlapping speech. When the call ends it produces a summary, the topics discussed and a conversation score, so supervisors can review a whole team’s calls without listening to each one. Use it to coach agents, spot recurring customer issues and keep quality consistent across the contact centre.