3CX Platinum Distributor · UAE & GCC
All 77 features 3CX publish, across the five editions, in one table you can search. Licensing is by simultaneous calls, not per user, so the edition decides what the system can do and the call count decides how many people can be on it at once.
Contact centres and larger deployments
77 of 77 features
Everything in the platform, plus the AI layer.
What’s included:
The edition most projects land on
56 of 77 features
The full call centre set, without the AI layer.
What’s included:
Straightforward phone systems
28 of 77 features
A complete PBX without the call centre layer.
What’s included:
Trials and very small sites
21 of 77 features
Four simultaneous calls at no licence cost.
What’s included:
Small teams that still need a queue
33 of 77 features
Call centre basics at a small-business scale.
What’s included:
Swipe the cards to see every edition.
| Feature | 3CX AI | 3CX PRO | 3CX BASIC | 4SC FREE | 3CX SMB |
|---|---|---|---|---|---|
| Commercial licences start from | 8SC+ | 8SC+ | 8SC+ | X | X |
| User Features | |||||
| Apps: Windows and Web Client, iOS, Android | ✓ | ✓ | ✓ | ✓ | ✓ |
| BLF Busy Lamp Field | ✓ | ✓ | ✓ | ✓ | ✓ |
| Headset Integration | ✓ | ✓ | ✓ | ✓ | ✓ |
| Phone Directory | ✓ | ✓ | ✓ | ✓ | ✓ |
| SIP Phones | ✓ | ✓ | ✓ | – | ✓ |
| Call Handling Features | |||||
| Auto Attendant | ✓ | ✓ | ✓ | ✓ | ✓ |
| Boss-Secretary (non-AI version) | ✓ | ✓ | – | – | – |
| Call Logging | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Parking / Pickup | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Processing Scripts | ✓ | ✓ | – | – | – |
| Inbuilt SBC for Offsite Phones | ✓ | ✓ | ✓ | – | ✓ |
| Integrated Fax Server | ✓ | ✓ | ✓ | ✓ | – |
| Intercom / Paging / PA Announcements | ✓ | ✓ | ✓ | ✓ | – |
| Multi-level IVR | ✓ | ✓ | ✓ | ✓ | ✓ |
| Ring Groups | ✓ | ✓ | ✓ | ✓ | ✓ |
| SIP Trunk Choice | ✓ | ✓ | ✓ | ✓ | ✓ |
| System Configuration Features | |||||
| Custom FQDN | ✓ | ✓ | – | – | – |
| Custom IP Phone Logo | ✓ | – | – | – | – |
| 3CX SMTP | ✓ | ✓ | ✓ | – | ✓ |
| Custom SMTP Server | ✓ | ✓ | ✓ | ✓ | – |
| Google Workspace / Full Integration | ✓ | ✓ | – | – | – |
| Google Workspace / User Sync Only | ✓ | ✓ | ✓ | ✓ | – |
| MS 365 Integration / Full Integration | ✓ | ✓ | – | – | – |
| MS 365 Integration / User Sync Only | ✓ | ✓ | ✓ | ✓ | – |
| VMware / Hyper-V / KVM | ✓ | ✓ | ✓ | ✓ | – |
| Xapi / Call API | ✓ | – | – | – | – |
| AI Transcription Features | |||||
| Call Summary | ✓ | – | – | – | – |
| Call Sentiment | ✓ | – | – | – | – |
| Call Recordings via Google or OpenAI | ✓ | – | – | – | – |
| Call Recordings via OnBoard Server (16SC+) | ✓ | – | – | – | – |
| Speaker Diarization (3CX Transcription only) | ✓ | – | – | – | – |
| VoiceMail Transcription via Grok, Google or OpenAI | ✓ | ✓ | – | – | – |
| VoiceMail Transcription via OnBoard Server | ✓ | – | – | – | – |
| AI Agents | |||||
| AI Boss-Secretary | ✓ | – | – | – | – |
| AI Personal Assistant | ✓ | – | – | – | – |
| AI Receptionist | ✓ | – | – | – | – |
| Call Centre Features | |||||
| Barge in / Listen in / Whisper | ✓ | ✓ | – | – | ✓ |
| Callback | ✓ | ✓ | – | – | ✓ |
| Call Flow Designer | ✓ | ✓ | – | – | – |
| Call Queues | ✓ | ✓ | – | – | ✓ |
| Call Recording | ✓ | ✓ | – | – | ✓ |
| Call Reports Basic | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Reports Queue | ✓ | ✓ | – | – | – |
| Connect Remote Offices (Bridges) | ✓ | ✓ | – | – | – |
| CRM Integration | ✓ | ✓ | – | – | – |
| Hot Desking | ✓ | ✓ | – | – | – |
| Scheduled Restore | ✓ | – | – | – | – |
| Skill-based Routing | ✓ | – | – | – | – |
| SLA Alerting | ✓ | ✓ | – | – | ✓ |
| Start / Stop Call Recording Rights | ✓ | – | – | – | – |
| Switchboard | ✓ | ✓ | – | – | ✓ |
| Wallboard | ✓ | ✓ | – | – | ✓ |
| Video Conferencing | |||||
| 3CX Link | ✓ | ✓ | – | – | ✓ |
| Onboard Video Conferencing MCU (16SC+) | ✓ | – | – | – | – |
| Polls | ✓ | ✓ | – | – | ✓ |
| PDF Sharing | ✓ | ✓ | – | – | ✓ |
| Remote Assistance | ✓ | ✓ | – | – | ✓ |
| Screen Sharing | ✓ | ✓ | – | – | ✓ |
| Maximum number of participants | 250 | 100 | – | – | 25 |
| Live Chat & Messaging | |||||
| ‘3CX Talk’ Link | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chat Reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live Chat & WordPress | ✓ | ✓ | ✓ | ✓ | < 10 |
| Facebook Integration | ✓ | ✓ | – | – | ✓ |
| SMS & MMS | ✓ | ✓ | ✓ | ✓ | ✓ |
| WhatsApp Integration | ✓ | ✓ | – | – | ✓ |
| Enterprise features reserved for 16SC+ | |||||
| 3CX Onboard Transcription Server | ✓ | – | – | – | – |
| Data Connectors (PostgreSQL / Google BigQuery / Grafana) | ✓ | ✓ | – | – | – |
| Grafana Reporting / Power BI | ✓ | ✓ | – | – | – |
| Inbuilt Failover | ✓ | – | – | – | – |
| Logging to a Remote Syslog | ✓ | – | – | – | – |
| Multi Company / Multi-Tenant | ✓ | ✓ | ✓ | – | – |
| MS Teams Direct Routing Integration | ✓ | – | – | – | – |
| Onboard Video Conferencing MCU | ✓ | – | – | – | – |
| Standby License | ✓ | – | – | – | – |
| Hotels | |||||
| Hotel PBX (self-managed only) | ✓ | ✓ | ✓ | – | – |
| Hotel Module | ✓ | ✓ | ✓ | – | – |
| PMS Integrations (16SC+) | ✓ | ✓ | ✓ | – | – |
Scroll the table to see every row and edition. ✓ included · – not in this edition · SC = simultaneous calls
Tell us how many people, how many calls at once, and whether there is a queue or a CRM in the picture. We will tell you the edition and the licence size before you quote it, and we hold 3CX licences in Dubai as a Platinum Distributor.